Owner has questions after Air Canada doesn’t allow her dog to board flight – Toronto

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A small canine and his homeowners had been denied boarding on an Air Canada flight from Quebec Metropolis to Toronto in April despite the fact that the Shih Tzu was lower than half the utmost weight allowed by the airline.

Kristina Botticchio has travelled on a number of events with Whisky, a fully-grown eight.5-pound canine. Most just lately, she flew along with her husband, members of the family and Whisky, to Quebec aboard WestJet. That journey went forward with out incident.

She says she has incessantly flown along with her canine on different airways, together with Air Canada, with out incident.

However after arriving at Quebec Metropolis’s airport, an Air Canada service agent and a supervisor refused to permit the canine, or her homeowners, to board a return flight to Toronto. Botticchio had paid a payment so her canine might sit beneath the seat in entrance of hers.

“He stated it was inhumane,” she stated, describing the justification for denied boarding on the airport.

Air Canada, contacted by World Information, admitted it didn’t enable the canine or its proprietor aboard.

“We had been unable to permit the client to journey along with her canine within the cabin as a result of the canine was too massive for the service,” stated Air Canada spokesperson Peter Fitzpatrick in an electronic mail assertion.

Botticchio says the denial got here as a shock since she was utilizing an authorised, comfortable pet carrying machine, and the scale really useful by the producer for her canine’s top and weight.

When she and her husband couldn’t fly dwelling, she stated they had been pressured to lease a automotive, at an extra expense, and make the eight-hour drive from Quebec to Toronto in poor climate.

“This makes me suspect that really the flight was overbooked and Air Canada was simply on the lookout for an excuse for getting a couple of passengers off,” stated Gabor Lukacs, who operates Air Passenger Rights in Halifax.

“They (Air Canada) are entitled to set necessities for carriage of pets, however as soon as these necessities are in place, they need to honour them,” Lukacs added.

READ MORE: Flying together with your pet: Ideas to assist maintain your animal protected on a aircraft

The agent had advised Whisky’s homeowners he was too massive for the service, nevertheless, the canine’s weight was properly throughout the restrict set out within the airline’s tariff. The principles state the animal and the service can not exceed 22 kilos complete.

Air Canada additional stipulates that canine should be capable of arise and switch round throughout the service. World Information noticed that Whisky was capable of do each throughout the service, which should match beneath the seat.

“They haven’t any lawful excuse for denying them transportation so they need to pay them,” stated Lukacs, including that denied boarding compensation is $800 for every passenger.

Whereas to date Air Canada has not determined to pay any compensation, it has now agreed to credit score again the worth of the 2 flights that would not be taken because of the denial. This occurred after World Information was contacted.

Even so, Botticchio-who is conversant in the airline business’s regulations- is reluctant to fly along with her pet sooner or later.

“I’m afraid now, I don’t know if I’d fly once more; [it] ought to be one uniform coverage.”

–With information from Megan King

© 2019 World Information, a division of Corus Leisure Inc.

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Supply hyperlink – https://globalnews.ca/information/5171665/dog-denied-boarding-air-canada-flight-quebec-toronto/

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