‘My Ryanair £352 compensation cheque bounced – and now the airline are refusing to give me another one’
A RYANAIR passenger claims he was despatched a compensation cheque by the airline that then bounced – and Ryanair is now refusing to provide him a substitute.
Passenger Chris Parker, 39, who works in advertising and marketing, was on his stag do in Krakow in September 2017 with 5 associates when his flight again to the UK was cancelled.
Chris Parker’s cheque from Ryanair bounced and the airline will not give him one other
4 of his associates additionally had their flights cancelled, which Chis mentioned “ruined” the weekend.
The airline cancelled round 2,000 flights final September after it “tousled” on pilot holidays.
Chris mentioned: “I acquired a textual content once I was on the market in Poland to say my flight had been cancelled.
“We have been successfully stranded and it ruined my stag do.”
The cheque that Ryanair despatched to Chris was rejected by his financial institution
He continued: “We have been confronted with a race in opposition to time to organise flights again to the UK, and because it was on the final minute the flights have been £300 to £400 every.
“We finally discovered some flights for £400 every to return again on the identical day we have been attributable to come again.”
As soon as Chris acquired again to the UK, he began the method of claiming compensation from the airline, alongside together with his 4 associates, by complaints web site Resolver.
Chris additionally tried Ryanair straight himself.
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He mentioned: “There wasn’t actually a correct quantity to name, you needed to e-mail, which I seen everybody else complaining about on Twitter. I known as Ryanair round seven occasions in whole.
“After weeks of ready I acquired an e-mail which mentioned my declare had been checked out.
“After one other few week’s wait I used to be despatched a compensation cheque, together with three of my associates. The quantity was for £352.”
Chris took the cheque alongside to his financial institution, HSBC, in January, to be paid in, however says he was “alarmed” by what occurred when he acquired there.
He mentioned: “I attempted to money it, however it was spat again out by the machine with a message that mentioned ‘consult with drawer’.”
The “drawing financial institution” means the financial institution of the enterprise or person who has supplied the cheque, on this case, Citibank, which is Ryanair’s financial institution.
HSBC wrote to Chris recommending he contact Ryanair to rearrange an alternate fee
Chris mentioned: “I went to the financial institution and so they mentioned that when a cheque comes again with a word like that it signifies that the particular person paying doesn’t have the funds.
“I later acquired a letter from HSBC, which confirmed that the cheque had been ‘returned unpaid by the issuer’s financial institution.’”
It suggested Chris to get in touch with Ryanair to rearrange a brand new cheque or an alternate fee.
Chris mentioned: “I wrote to Ryanair to say the cheque had bounced however after they replied they advised me it had been cashed.
“Ryanair are saying that they received’t ship me one other one.
“However the cash by no means got here into the account because the cheque bounced.”
Ryanair banks with Citibank and so they have refused to touch upon the matter.
Chris’s case continues to be reside with Revolver.
Chris added: “I would love to get my compensation, however it doesn’t look like Ryanair are ready to provide it to me.”
Getty – Contributor
The airline despatched out unsigned cheques to virtually 200 passengers earlier this month
Of the remainder of the stag social gathering, Chris mentioned: “Two of us nonetheless ready for compensation, whereas three have obtained it.”
Earlier this month Ryanair despatched out virtually 200 compensation cheques to passengers that weren’t signed – which means that clients have been unable to money them.
Nevertheless Chris’s state of affairs is completely different, as whereas he encountered an issue together with his cheque, his was signed.
He was not among the many Ryanair passengers earlier this month to obtained a cheque that wasn’t in a position to be cashed.
Chris mentioned: “To say I used to be shocked could be an understatement.
“To have all of the stress and confusion from the unique flight cancellation to the lengthy watch for a response and at last some compensation.
“Then to have the cheque bounce felt like a merciless joke.”
The airline says that the cheque was cashed, although Chris says he’s but to obtain fee
He continued:“I really feel like I’ve nowhere to show after Ryanair said they have been successfully washing their fingers with the declare, regardless of the clear proof of the returned cheque which was on the contrary.”
Ryanair advised Solar On-line Journey: “This buyer’s flight, in Sep 2017, was cancelled and a refund of the fare was issued routinely on the identical day.
“In October 2017, the client submitted a compensation declare, which was processed in November.
“A signed cheque for the correct quantity was issued and cashed in January 2018 by the financial institution.”
A spokesperson for HSBC mentioned: “The cheque was processed at our finish and was returned to us as ‘consult with drawer’.
“This choice got here from the drawing financial institution (Citibank), and so they didn’t give any additional info.”
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HSBC continued: “Our cheque processing firm has suggested that they didn’t obtain the funds.”
A spokesperson for Citibank mentioned: “We’re unable to remark on shopper issues.”
Solar On-line Journey beforehand revealed Spanish report says that Ryanair could also be breaking the legislation by not permitting free hand baggage on board.
Supply hyperlink – https://www.thesun.co.uk/journey/7146536/ryanair-compensation-cheque-bounced-refuse-new-one/