Teletext Holidays book family’s hotel over 7 HOURS from Alicante Airport – despite assuring them it was just half an hour away

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A FAMILY had a nightmare vacation to Spain with Teletext Holidays after the agency booked them right into a resort greater than seven hours from the airport.

Sammy Lucas booked a vacation to what she thought was Alicante along with her mum, Sylvia, and sister, Jo, for his or her mum’s 55th birthday.

Sammy went on vacation along with her mum and sister Jo, pictured, however it did not fairly go to plan

The three night time, 4 day vacation value the household £943 together with flights.

However she says that turned out that the resort was in a city known as Almeria, not Alicante, and was 176 miles away from the airport.

Sammy informed Solar On-line Journey: “I’d heard that Teletext Holidays has good offers so we went on their web site, however you must name to ebook them.

“We requested for one thing close to to Alicante city centre in addition to the airport.

 The Lucas family had to travel 180 miles to their hotel in Almeria from Alicante Airport, as opposed to the nine mile journey they thought they had booked

The Lucas household needed to journey 180 miles to their resort in Almeria from Alicante Airport, versus the 9 mile journey they thought they’d booked

She continued: “The man on the cellphone gave us plenty of completely different choices and was very persistent.

“We mentioned we wished to examine round for different offers first however then he supplied us one final deal which he mentioned was half an hour from the airport on the Nuevo Torreluz resort.

“It had good opinions on TripAdvisor so we went forward and booked it.”

However Sammy says her household had been left shocked once they touched down in Alicante on June 1.

She mentioned: “As quickly as we acquired to Alicante airport we requested for a switch and the drivers had been like ‘Woah, that’s actually far’.

 Sammy said that Almeria is a very quiet town, not set up for tourists and that there wasn't much to do there

Sammy mentioned that Almeria is a really quiet city, not arrange for vacationers and that there wasn’t a lot to do there

“They mentioned we had been about 4 or 5 hours – and had been informed it could be €350 (£308). We had every taken out simply €300 (£264) spending cash every for the entire week, so it was out of the query. We had been gutted.

“In the long run we took public transport to save cash. It took us over seven hours to get to Almeria from the airport.

“The journey concerned a one hour fifteen minute bus from the airport, a prepare to Murcia which was one other two hours, then a coach for 4 hours, adopted by a taxi.

“Our flight acquired in at 11am and we didn’t get to the resort till 6pm. We’d intentionally booked an early morning flight so we might have a full day on our first day, however the day was simply wasted on public transport.

“We had been additionally ravenous, and my mum was very drained. She additionally badly wanted meals to take remedy with.”

Sammy says that she made the a lot of the vacation as soon as she acquired there, however that her household had been upset that there wasn’t a lot to do close by.

 Sammy and her family booked to stay at the Nuevo Torreluz hotel with Teletext Holidays

Sammy and her household booked to remain on the Nuevo Torreluz resort with Teletext Holidays

She mentioned: “We had excursions deliberate in Alicante, so we needed to miss all of those, which was unhappy and likewise a waste of cash.

“We had deliberate to do water sports activities and see the Santa Barbara Fort, however had been informed that in Almeria there wasn’t a lot to do aside from the go to the seaside.

“It’s a small city and no person actually spoke English so it was even more durable to attempt to ebook eating places or actions.

“My mum was upset and it actually ruined her birthday vacation as we had deliberate a lot and acquired to do none of it.”

The household determined that on the best way again they’d get taxi for €350 to the airport on June four as they didn’t wish to undertake the nightmare seven journey on public transport once more.

She mentioned: “It’s not superb – that’s cash that I might have appreciated to have taken again house with me.

“And it was nonetheless a 4 hour drive. It was longer than the flight.”

 Sammy and her family thought that they were going to be staying in Alicante


Sammy and her household thought that they had been going to be staying in Alicante

She mentioned that she is most irritated at Teletext Holidays for allegedly assuring her that the resort was half an hour away from the airport and never revealing it was truly seven hours away.

She mentioned: “We trusted and believed the journey company.

“I imagine that the gross sales rep simply wished to get his fee and it feels dishonest. Almeria even has its personal airport – if we would wished to go there we might have flown there straight.

“I wouldn’t ebook with Teletext once more. I’ve had a number of colleagues inform me that I’ve had issues with them earlier than.

“Reserving on the cellphone implies that you don’t have a paper path which I believe is kind of good for them, it’s completely different from reserving on-line when you possibly can see every little thing as you go.”

 Sammy said that her family missed their excursions booked for Alicante as Almeria, pictured, was too far away

Sammy mentioned that her household missed their excursions booked for Alicante as Almeria, pictured, was too far-off

Sammy acquired in touch with Teletext Holidays through e mail to complain and ask about compensation for the taxi, however she says they’ve but to answer.

A spokesperson for Teletext Holidays informed Solar On-line Journey: “Teletext Holidays has confirmed it obtained correspondence from Ms Lucas on this matter on June 6, which it acknowledged.

“A request was made to Ms Lucas at the moment for her to ship her taxi receipts whereas the small print had been explored, however these haven’t but been obtained.

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They continued: “In investigating her grievance, a one-off technical error was recognized which has now been rectified.

“Teletext Holidays regrets the inconvenience and misery that fault brought on to Ms Lucas and her household, and is ready to refund her the price of the lodging element of their vacation – £361 – to compensate.”

Solar On-line Journey beforehand reported household had been shocked to find their luxurious Turkish resort was truly a constructing web site as soon as they acquired there.

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