Norwegian Sun passengers complain of ‘16 days of hell’ on under construction cruise ship with closed restaurants and raining debris
HUNDREDS of cruise-goers have voiced their fury after their dream trip turned into a nightmare.
More than 2,000 passengers boarded the luxury Norwegian Sun for a two-week journey between Miami and Los Angeles via the Panama Canal last month, but later likened the journey to a stay in hell.
More than 2,000 passengers boarded the luxury Norwegian Sun for a two-week journey between Miami and Los Angeles
Once the vessel had set sail, passengers who had paid thousands of dollars for the holiday were told that upgrades would be taking place on-board from March 16, but the scale of the works was beyond anything they imagined.
Passenger Mae-Claire Locke says her family endured “16 days of hell” on-board the ship.
She said: “It wasn’t a vacation. It was a full-on construction zone.”
Many of the ship’s restaurants and amenities were closed, there was excessive noise, passengers complained of the smell of chemicals and Mae-Claire revealed shards of metal went into her son’s eyes.
Once the vessel had set sail, passengers who had paid thousands of dollars for the holiday were told that upgrades would be taking place on-board from March 16
Many of the ship’s restaurants and amenities were closed
She added: “We had to take him to the doctor as we couldn’t unglue his eyes with hot or cold face cloths. They put us all in significant danger.”
Fellow cruise-goer Charles P. O’Dale wrote on a Facebook page created to bring attention to the nightmare: “These are the metal shards that rained down on us in our balcony from a jack hammer one metre above us.
“This is the danger to my health and safety they put me in, with metal chips/filings that we were exposed to on our cabin balcony.
“Work like this requires eye/ear/breathing protection, we had none.”
Old deck flooring was being removed and new liquid flooring laid and then polished
Passengers claimed that debris from the work was constantly falling everywhere on the ship
Annie Barber was also on-board the ship and said the scale of the work was unbelievable.
She said: “By Sunday 18th March we were shocked at the level of work that was being carried out.
Old deck flooring was being removed and new liquid flooring laid and then polished, existing metal supports were also rubbed down when old decking was being removed.
Passengers also claimed that there was a strong smell of chemicals for long periods during the cruise
A lot of passengers were allegedly complaining of irritation to eyes/skin/breathing,
“Debris from this work was constantly falling everywhere on the ship and airborne particles were very evident.
“There was a strong smell of chemicals for long periods during the cruise, not only in the public areas but also in our stateroom.”
“A lot of passengers were complaining of irritation to eyes/skin/breathing, [while] workmen were provided with industrial masks.”
Existing metal supports were also rubbed down when old decking was being removed
She said that she was asking the cruise company for a total refund of their holiday, as well compensation for the ruined trip.
The cruise company has since offered those affected a 25 per cent discount on their next cruise, which passengers have slammed as being unacceptable.
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A spokeswoman told Newsweek: “At Norwegian Cruise Line, we continuously aim to offer the best vacation experience for all our guests. As part of our Norwegian Edge program, Norwegian Sun is currently undergoing enhancements to better serve our guests.
“The program is a significant investment designed to ensure every ship across the fleet delivers a consistently high-quality experience to all of our guests.
“While we do our utmost to minimise any impact on the guest experience when these enhancements are taking place, we recognise that in this situation our guests experienced some inconvenience.”
Sun Online Travel has contacted Norwegian Cruise Line for further comment.
This article was originally published on news.com.au and has been reproduced with permission.
Source link – https://www.thesun.co.uk/travel/5982174/norwegian-sun-cruise-ship-hell-under-construction/