Carnival’s CEO on Steering a Turnaround: Listen to Your Employees

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A knack for blackjack turned Arnold Donald right into a cruise-goer in his 20s. He had heard ship casinos didn’t shuffle their decks all that a lot, making it potential to depend playing cards. His winnings, he says, typically paid for a lot of the holiday.

Taking the helm of Carnival Corp. in 2013 was extra of a chance. The yr earlier than, Carnival’s Costa Concordia capsized off the Italian coast, killing 32 individuals. Then in early 2013, an engine-room fireplace aboard the Carnival Triumph sparked one other disaster, leaving greater than three,000 passengers to contend…

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