Best UK banks for customer service from First Direct to RBS, according to a new official ranking

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Banks will likely be ranked for service and should publish particulars of how they examine with rivals to permit prospects to make higher choices about who to financial institution with, beneath new guidelines from the competitors watchdog.

The Competitors and Markets Authority mentioned banks should publish info on how possible individuals could be to advocate their financial institution – in addition to its on-line and cellular banking, department and overdraft companies – to associates, relations or different companies from 15 August onwards.

Which banks have handed on the rate of interest enhance to prospects?

The rankings are primarily based on an unbiased survey of 1000’s of private and small enterprise prospects, carried out by GFK and BDRC.

Rankings “should be prominently displayed in banks’ branches, in addition to on their web sites and apps”, the CMA mentioned.

First Direct got here out on prime in Nice Britain for general service for private banking prospects, adopted by Metro Financial institution, then Nationwide.

For small enterprise house owners, Handelsbanken was prime, with Metro Financial institution once more in second place, adopted by Santander.

Adam Land, senior director on the CMA, mentioned: “For the primary time, individuals will now be capable to simply examine banks on the standard of the service they supply, and so decide in the event that they’re getting essentially the most for his or her cash or may do higher elsewhere.

“This is among the many measures – together with Open Banking and overdraft textual content alerts – that we put in place to make banks work tougher for his or her prospects and assist individuals store round to seek out the very best offers for them.”

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In the meantime, the Monetary Conduct Authority has set out new necessities for info banks should present to prospects, together with particulars of accessible companies and related helplines, in addition to details about the variety of main operational and safety incidents they’ve skilled.

From February 2019, banks will even be anticipated to publish figures on how lengthy it takes to open present accounts and substitute debit playing cards.

Christopher Woolard, govt director on the FCA, mentioned: “Getting a very good deal isn’t nearly pricing. It’s additionally necessary for purchasers – together with people and small companies – to have the ability to decide the standard of service round their present account and to see whether or not different suppliers may supply one thing that fits them higher. This info ought to encourage suppliers to supply the companies that individuals worth.”

These are the very best banks for general service for private and enterprise accounts:


The information for private prospects comes from GFK, enterprise knowledge was compiled by BDRC



Supply hyperlink – http://www.unbiased.co.uk/information/enterprise/information/best-banks-uk-customer-service-first-direct-metro-nationwide-a8492496.html

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