Amazon is investigating claims that employees deleted reviews and sold sales data to sellers
On Sunday, The Wall Avenue Journal revealed a report that exposed that sellers have bribed Amazon workers to get entry to inner gross sales information or to delete unfavorable opinions, and that the corporate has launched an investigation into the apply.
In line with the report, middlemen use social media websites like WeChat to trace down Amazon workers, providing them money to show over inner data or to delete unfavorable opinions. The WSJ additionally studies that it prices roughly $300 to take down a foul evaluate, with brokers “[demanding] a five-review minimal” per transaction. Amazon workers have additionally been requested to offer e-mail addresses of shoppers who left unfavorable opinions, or to offer gross sales data to offer sellers an edge in opposition to their rivals. To fight the conduct, an Amazon spokesperson advised the WSJ that it has applied “techniques to limit and audit what workers can entry.”
The apply “is especially pronounced” in China, though the corporate’s investigation extends to US workers as properly. An Amazon spokesperson confirmed to The Verge that it was investigating the claims:
Now we have strict insurance policies and a Code of Enterprise Conduct & Ethics in place for our workers. We implement subtle techniques to limit and audit entry to data. We maintain our workers to a excessive moral commonplace and anybody in violation of our Code faces self-discipline, together with termination and potential authorized and prison penalties. As well as, we’ve zero tolerance for abuse of our techniques and if we discover dangerous actors who’ve engaged on this conduct, we’ll take swift motion in opposition to them, together with terminating their promoting accounts, deleting opinions, withholding funds, and taking authorized motion. We’re conducting an intensive investigation of those claims.
Replace September 16, 5:13PM ET: Up to date with Amazon’s assertion to The Verge.
Supply hyperlink – https://www.theverge.com/2018/9/16/17867358/amazon-investigation-employee-seller-bribery-internal-data-deleting-negative-reviews